Information we may collect from you
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us while in the course of our legitimate business activities.
We may collect and process Data. Including the following while providing services to you, which could contain your personal data:
your full name; your address; your email address; your phone numbers; credit card details to secure your booking, medical details, including details of allergies; your car registration number; all other Data which you ask us to process on your behalf, or which is necessary for us to process for us to fulfil our role as providing accommodation, gym, Spa & leisure, retail or food related services. We may also process other data, which is not personal data. Bookings via our hotel website is provided by Net Affinity who are GDPR compliant. All our sites are SSL secured sites.
Uses made of your personal data
We use your personal data that we hold to
• carry out our obligations arising from any contracts entered between you and us;
• In our legitimate interest of advertising our services, to provide you with information that you request from us or that we feel may interest you where you have consented to be contacted for such purposes. To provide details of any loyalty scheme or promotion.
• comply with legislation
• notify you about changes to our services.
If you do not want us to use your data in this way, please notify us to that effect.
When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer to you.
Security and where we store your personal data/Links to other sites
We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We will continue to revise policies and implement additional security features as new technologies become available.
The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide the same level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
Disclosure of your information
We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.
Some jurisdictions may not have the same safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -
1. The right to access data relating to you
2. The right to rectify/correct data relating to you
3. The right to object to processing of data relating to you
4. The right to restrict the processing of data relating to you
5. The right to erase/delete data relating to you
6. The right to ‘port’ certain data relating to you from one organisation to another
Changes to this policy
We reserve the right to change this Policy from time to time at our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at firstname.lastname@example.org
All requests will be dealt with promptly and efficiently.